Frequently Asked Questions
Everything you need to know about your lifelong travel companion.
What is the Simple as That® lifetime guarantee?
We believe our bags should last a lifetime. Our guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life, free of charge, even if the damage was caused by an airline.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the contiguous United States. Expedited shipping options are available at checkout for those who need their luggage sooner.
What is your return policy for unused items?
If you are not completely satisfied with your purchase, you may return unused merchandise in its original packaging within 30 days of receipt for a full refund.
Can I personalize my luggage with a monogram?
Yes, many of our collections feature a personalizable leather patch. You can add your initials at the time of purchase to make your bag easily identifiable.
How do I clean and maintain my Briggs & Riley bag?
For ballistic nylon fabrics, use a soft, damp cloth with mild soap and water. For leather accents, we recommend using a high-quality leather conditioner to maintain suppleness and shine.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order size.